In addition to its flagship consulting services, Pendulum offers many other services and tools to help facilities, insurance companies, and legal firms navigate the complex world of healthcare and senior housing liability.
What will you do if an armed intruder makes his way into your building? Are you and your staff prepared?
The Pendulum Armed Intruder and Active Shooter Program is presented by the Pendulum Crisis Management Team. The Program reviews what you need to know and be prepared for in the event that a hostile act occurs within your building or on your property.
The Pendulum Crisis Management Team is composed of the members of EM Alliance, a partnership formed by leaders in risk management, fire and life safety, security administration, and disaster recovery to provide the tools and services needed for disaster planning, response, mitigation, and recovery.
Every healthcare facility has unique risk vulnerabilities and needs that must be met with a thoughtful approach. Pendulum’s Liability Risk Control Program is a customizable solution that will help an at-risk facility identify its areas of vulnerability and manage and reduce the risk of liability events in these areas. The Program includes a risk assessment and other on-location services, monthly conference calls, participation in risk management meetings, and access to online resources, as well as the guidance and expertise of a dedicated Pendulum consultant. Through the Liability Risk Control Program, a facility can reduce liability events, improve its defensibility against claims, and promote awareness of risk management techniques to staff and residents.
One of Pendulum’s newest risk management tools, Enterprise Risk Management (ERM) is a Web-based system that will help a facility develop a strategic risk management plan. ERM allows facility staff to assess the probability and impact of internal and external risk events in operational/clinical, environmental, legal/regulatory, human resources, technology, financial, and strategic areas. Based on the facility’s priorities, the system generates a comprehensive action plan with assigned tasks and timelines. Implementing ERM program can not only reduce liability risks and the potential for financial loss, but also enhance quality outcomes and reputation.
Procuring and organizing medical records and other documents to defend a claim can require considerable time and effort on the part of a legal team. Pendulum’s Medical Record Procurement Service saves time for legal teams by providing seasoned healthcare consultants to go to a facility and locate documents critical to a claim. Pendulum’s consultants know from experience the usual—and unusual—places where facilities store their records, and using a client-provided list, the procurement team can collect and organize items including, but not limited to, medical records, incident reports, meeting documentation, physician orders, correspondence, and personnel records, freeing legal teams to focus on review and defense.
We live in a world where people post personal and potentially damaging information across digital channels every day. Scylla Systems searches client-specified targets, capturing information about them from social media networks and the Web. Scylla Systems technicians conduct extensive open-source intelligence (OSINT) research and data collection using the techniques and technologies of law enforcement and government agencies. Scylla systems can help clients by providing information about individuals’ online presence; high-level views of trials and legal proceedings; and public sentiment on facilities, brands, and organizations. With this information, clients have a new way of managing their liability risk.
Is there an obligation for lawyers to find out what is happening online in relation to their cases? The online activities of jurors and other individuals associated with a trial, the media, and the general public could have an impact on legal proceedings, so the answer to that question may be “yes.” Scylla Systems offers trial and jury monitoring as a way of bringing relevant information forward. Trial monitoring can provide a broad overview of conversations across the Web, including trends, sentiments, and reactions. Juror analysis reports at the individual level, providing insight into jurors’ biases, relationships, hobbies, affiliations, and activities during the trial (depending on the jurors’ digital footprints).
Pendulum’s Event Management System increases the efficiency of recording adverse events and evaluating associated data. The secure, Web-based system organizes all event information, including the details of the event, post-event assessments, investigation, outcomes, and follow-up, and may be accessed within and outside the facility by authorized users. Customized graphs and reports can be produced to aid in identifying negative trends and risk potential. With a variety of other functions, including email alerts and a state report generator, the system allows a facility to improve its event management processes.
The demands and pressures placed on senior housing staff are great. Pendulum offers its Event Entry service to ease the pressure of the events management process. Through this service, clients fax their incident reports to Pendulum, which then handles the critical task of recording and tracking adverse events in the secure Event Management System. Customized graphs and reports are provided to the client to assist in the identification of negative trends and risk potential that may warrant system or process changes.